Refund Policy

Refund Policy for CLB Spirits

At CLB Spirits, we strive to ensure that every customer is completely satisfied with their purchase. If you are not fully satisfied with your order, we offer the following refund policy:

  1. Eligibility for Refunds

    • Refund requests must be made within 14 days of receiving the product.
    • Products must be unopened, unused, and in their original packaging.
    • Alcohol-related products cannot be refunded if they have been opened, consumed, or damaged after receipt.

  2. How to Request a Refund

    • Contact our customer service team at support@clbspirits.com with your order number and details of the item you wish to return.
    • Provide proof of purchase (e.g., receipt or order confirmation).
    • Our team will guide you through the return process.

  3. Refund Process

    • Once your return is approved, we will process the refund to the original payment method within 7-10 business days.
    • Any shipping or handling fees are non-refundable.

  4. Damaged or Defective Products

    • If your item is damaged or defective upon delivery, please contact us within 48 hours of receipt. We will offer a replacement or full refund, depending on your preference.

  5. Non-Refundable Items

    • Gift cards, alcohol that has been opened, or any personalized items are not eligible for refunds.

  6. Exceptions

    • If you received the wrong product or there was an error in your order, we will correct it at no extra charge.

We are committed to providing excellent customer service, and we appreciate your understanding of our refund policy. If you have any questions or concerns, please don’t hesitate to reach out.